Returns & Exchanges

At Wendy's Philippines, we strive to serve your favorites fresh and high-quality; however, if your order is incorrect or unsatisfactory, we are committed to making it right immediately. Due to the perishable nature of our food, please report any issues at the time of delivery or pickup for prompt resolution.

Return Process

• 1.
  Check Your Order

  Thoroughly inspect your meal upon receipt to ensure all items are correct, sealed, and meet our quality standards.

• 2.
  Contact Customer Support

  If there is an issue, notify the store manager immediately or contact our customer service hotline within 30 minutes of receiving your order.

• 3.
  Provide Proof of Purchase

  Keep your official receipt and take a clear photo of the incorrect or damaged item to facilitate a faster validation process.

• 4.
  Receive Resolution

  Once verified, we will arrange for an immediate replacement of the item or process a refund through your original payment method.